Online Marketing Strategy and Customer Relationships

Appreciate the relevance and application of key marketing concepts such as the Marketing mix, Consumer Behaviour and Customer Relationship Management in the digital marketing age.

Recognise the impact of digital technologies on the nature, implementation, outcomes, measurement and management of the marketing function and customer communications

Understand the role and ICTs in building and managing customer and stakeholder relationships

 

 

DETAILS OF ASSIGNMENT

Assessment Task

50% of the overall mark for this module will be allocated to an individual written assessment.

This assessment will be based on your ability to research, analyse and reflect upon the significance Digital Marketing communications. Students will be required to demonstrate a thorough, balanced appreciation of the purpose and contribution of information systems, the Internet and other digital technologies to contemporary marketing.

 

 

Academic Essay

For the purposes of this assignment:

Critically evaluate and discuss the role of information and social media to support online Marketing strategy, develop brand awareness and manage customer relationships. In addition, within this context discuss how social media is used by organisations and individuals for target marketing and customer acquisition strategies.

To accomplish this, you will need to discuss how social media has changed individual and societal perceptions, consumer behaviours, customer relationships and methods of influence.

This is an individual written assignment.

Guidance Notes:

You should support your work throughout with evidence from good quality academic (journal articles, textbooks, conference proceedings, etc) and business sources. All material you reference should be cited fully using the standard university Referencing style, both within the main body of your report and in a clearly marked References section at the end.

You should ensure that you adhere to the current student regulations regarding assessment (presented in the student handbook), with particular reference to ethical considerations and issues of plagiarism.

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