Management: Managing Individuals

Management: Managing Individuals
Next, choose five reviews from people working in the same job (e.g., all sales associates or all call-center representatives, etc.) that speak positively about management and five that speak negatively about management (include the reviews in the appendix-). Then, answer the following questions:
Among the positive reviews, what do you see in common about the leadership styles of management? Based on Exhibit 14.1, in which categories do these managers fall? Why? (Give example quotes and cite them by referring to the appropriate appendix.)
Repeat “i” for negative reviews.
Describe the situation in which staff work (one paragraph). Think about the nature of the tasks performed, the amount of autonomy enjoyed by the workers, the amount of supervision required, team structures (e.g., self-managing team vs. traditional team), and other components that would affect a need for and the style of leadership. Based on this description, which types of leadership would work best in this situation?

Negative Review
I dont recommend working here
Appreciate bartender (Current Employee) – Boston, MA – January 22, 2020
At the encore boston harbor there is little organization with in the food and bev most directors are far removed from working on a floor and have not kept up on been educated on how things have changed in the last ten years in boston
Was this review helpful?

Dog it dog
Bartender (Former Employee) – Las Vegas, NV – September 7, 2020
Poor young managers, looking to knick you on everything. Fellow bartenders want your seniority so there’s always someone out to get you in trouble. Cocky male coworkers who are very clickish, eventhough they may only have limited experience.

Its like a prison. They watch you on camera until you make a mistake, then suspend you and list it as theft of the company on your file. Stay away!
Former bartender (Former Employee) – Las Vegas, NV – January 15, 2020
Stay away!!!!!!!!!!!!!!!!!!!!! They watch you and watch you …and watch you on camera until you make a mistake. Then suspend you with no pay. You are filled with anxiety every time you walk thru those doors.
Decent union benefits
Its like a prison. Zero tolerence policies on just about everything!

Plays favorites & Clickess
Bartender (Former Employee) – Las Vegas, NV – August 15, 2019
Place has no loyalty to its employees, young management plays favorites and parties with its subbordinates. Management targets anyone who challenges management.

Food and beverage managers are the worst!
Bartender (Former Employee) – all bars – January 30, 2021
You are CONSTANTLY being watched. They have an entire surveillance dept watching every employee like a hawk. You have to be perfect. Don’t forget to ring up that water or 3rd coke. They will suspend you for 2 weeks and add “Theft of the company” to your permanent file. No promotions based on merit. You are always just a number.
Management is terrible, security is a bunch of rent a cops. I felt like i was working in a prison.

Positive Review
App Bartender (Current Employee) – Las Vegas, NV – March 9, 2021
Great establishment, great guests, management, experience, co workers and work flow. Great place to practice your craft and meet various different people around the world.
Unsatisfied Guests

Bartender (Current Employee) – Las Vegas, NV – October 17, 2013
Its a great company to work for. Its a 5 star 5 diamond resort. Great management and co-workers. Always on your toes to impress our guest.

Nice company
Bartender (Former Employee) – Las Vegas, NV – September 16, 2020
Great people, great tips, coworkers are nice, weekend are very fast paced, I really enjoyed my time there. Management are easy to work with, I really recommend. To work here


Fun hotel to work for
Relief Bartender (Former Employee) – Las Vegas – September 23, 2015
it was never a dull moment at wynn and encore always something going on and very many cool people to work with through out my tenure here my success was contingent on my stellar team mates and management in place

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