Qualifications and Skills Required for
Performance Improvement: A Content Analysis
of Job Postings
Melanie A. Meyer, PhD, adjunct faculty, College of Health Sciences, University of Massachusetts,
Healthcare reform and the implementation of a national quality strategy in the United States
have increased emphasis on quality improvement. Additionally, as healthcare organizations
focus on value, they are paying more attention to quality in the context of cost and seeking
to address these concerns through various performance improvement initiatives. Given the
importance of these initiatives, this study analyzed the improvement job positions posted
by U.S. healthcare organizations, specifically with respect to the qualifications and skills
required. The author conducted a content analysis of improvement job postings using an
inductive approach to capture and categorize core information about each posting and a
deductive approach to evaluate skills required for selected job areas. The results show that
healthcare organizations have invested in a breadth of improvement positions across all levels
of the organization. Many positions are tied to strategic initiatives. The greatest number of
positions posted were in the performance improvement area, followed by quality improvement, process improvement, Lean, Six Sigma, and Lean Six Sigma. These research results
may be useful to healthcare organizations for strategic resource planning purposes and to
educators and professional associations to target programs that offer students and members
the opportunity to gain needed qualifications and skills
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