Data Analysis, Your New Best Friend

Data Analysis, Your New Best Friend

What is Data?

Data is the foundation of Quality Improvement. It is used to make inferences about how current processes and systems are working, as well as allows you to make sound decisions about improving processes.

What is data used for:

  • It differentiates between what is thought to be happening from what is really
  • Establishes a baseline result (Starting with low scores is ok).
  • Ensures implementation of effective solutions.
  • Allows monitoring of procedural changes to ensure that improvements are sustained.
  • Indicates whether changes lead to improvements.
  • Allows comparisons (benchmarking) of performance across sites.

Both quantitative and qualitative methods of data collection are helpful in QI efforts.

Quantitative methods involve the use of numbers that result in measurable data.

Examples may include:

  • Finding the average of the pharmacy costs per member per month.
  • Calculating the frequencies of timely access to care
  • Calculating the percentages of patients that receive an appropriate health screening

Qualitative methods collect data with descriptive characteristics, rather than numeric values. It provides important information about patterns, trends and relationships between systems.

Examples may include:

  • Patient and staff satisfaction surveys
  • Patient focus groups
  • Observational rounds

Data is everywhere in the healthcare environment.  It can be collected from clinical records, satisfaction surveys, grievance logs and quality measures, as an opportunity to improve performance and organizational based outcomes.

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